All ideas

Affected users: Medical Office Assistants (MOAs) and secretarial staff who must clean up invalid bookings and contact patients to cancel slots. Task affected: Patient Portal — Online appointment booking workflow. Specifically, when a patient att...

Affected users: Medical Office Assistants (MOAs) and Administrative Staff handling patient portal onboarding and account management. Task affected: Patient Portal — Account linking workflow. Specifically, matching unlinked Portal user accounts w...

Affected users: Administrative staff and Healthcare Professionals. Task affected: Patients booking appointments via the Patient Portal, specifically at the availability selection step where the three standard icons (clinic address, time, medical b...

Affected user(s): Physicians and healthcare professionals using MYLE EMR who regularly generate or print forms. Task affected: When preparing, generating, or printing clinical and administrative forms within patient files—clinical notes. Impact: M...

Affected users: Patients reviewing their records in the Patient Portal, and MOA/Administrative staff handling support calls regarding duplicate or similar-looking document names. Task affected: Patient Portal — Documents section, as well as the ...

Affected users: Patients using the Patient Portal (especially elderly or less tech-savvy individuals) and Clinic Administrative Staff / MOAs handling support phone calls. Task affected: Patient Portal — Documents, Bills, Sent Messages, and Upcom...

Affected users: Medical Office Assistants (MOA) booking recurring appointments for patients. Task affected: Calendar module, during the creation and setup of recurring appointment series. Impact: Low productivity impact, but high risk of patient c...

Client would like an option to remove the appointment hours in notifications - especially for phone appointments Mme Mélanie Cormier melanie.y.cormier@hotmail.com PRATIQUE DU DR LAGACÉ - NB Requête SF 00375567(506) 546-3388

Affected users: Clinic Administrators and Management personnel generating schedule and time slot export reports. Task affected: ADMINISTRATION module — Services / Combos section > "Export Time Slot" modal/page. Specifically, selecting users i...

Affected users: Medical Office Assistants (MOAs) and secretarial staff managing patient attendance and daily schedule fill rates. Task affected: Patient Attendance (PA) list module — Status column. Specifically, viewing cancelled appointment ent...