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MYLE Portail Patient / Patient Portal

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PORTAL: Ability for MOA/Providers to approve the appointments

Currently: Patient books an appointment, it is confirmed by the system and the clinic can delete the appointment if necessary. Improvement idea: To allow patients to request an appointment and for the clinic to approve it instead of it being autom...
Guest about 1 year ago in MYLE Portail Patient / Patient Portal 0 Received

Ability to customize portal login page by adding a wallpaper or jpg

To add a little love to the patient portal screen. The clients will feel more comfortable to login to a customized page with clinic's logo or background image.
Nicolas Tuil about 1 year ago in MYLE Portail Patient / Patient Portal 0 Received

Notifications when a patient doesn't open a document or communication on the patient portal

When a patient doesn't open a document or communication on the patient portal, he would receive a two notication to ask him to go to the portal patient. After two notifications, the doctor would receive a notification as well to make a follow up w...
Guest over 2 years ago in MYLE Portail Patient / Patient Portal 0 Received

Introduction message/alerts in Portal

Administration/Portal: In ADMINISTRATION tab, add a section where administrators will be able to create or modify an introduction message in red in the Portal (when a patient logs in or clicks on one of the two Appointment options) with an option ...
Guest over 2 years ago in MYLE Portail Patient / Patient Portal 0 Received

Revoke access to service in the Portal a few hours or minutes the availability

Administration/Portal:Add an option in the services to prevent access to certain appointments in the Portal as in the HUB so patients can't book an appointment 1 to 5min before the appointment Ex: 15min, 30min, 45min, 1h, 2h before the appointment
Guest over 2 years ago in MYLE Portail Patient / Patient Portal 0 Received

Pop up when the patient is trying to book an appointment via the portal account if the patient file is not linked to the patient portal

The client would like to prevent patients who created their portal account (but not linked to their patient file) to book an appointment by having a pop us displayed once they click on Book an appointment. In the pop up, it should be said that the...
Guest over 1 year ago in MYLE Portail Patient / Patient Portal 0 Received

Ability to remove the Emergency appointment button from the Portal - Appointments tab if a clinic is not giving any emergency appointments.

Users at L'INFIRMERIE FAMILIALE DE BOUCHERVILLE mentioned that they do not offer any emergency appointment in their clinic, all of their services are also configured without selecting this option. Yet, the button Emergency Appointment always appea...
Guest over 1 year ago in MYLE Portail Patient / Patient Portal 0 Received

The no availability message when booking through the portal

When booking appointments through the portal, it would it better to have "currently no availability" instead of the entire week's dates marked as not available. The client has appointments that open every day online so people are not likely to go ...
Guest over 2 years ago in MYLE Portail Patient / Patient Portal 0 Received

Patient Online booking: Allow clinic to set Reason for visit mandatory, optional, not asked

Affected user(s): Certain physicians want to make Reason for visit mandatory, others want it optional, others want it not required at all. Task affected: Publishing appointments online Impact: This impacts the physicians ability to prepare for a c...
Andréa McDougall over 3 years ago in MYLE Portail Patient / Patient Portal 1 In consideration - Pending Scope Review

Patient Portal - Allow patients to modify their demographic information themselves

– Affected user(s): Patients, MOAs – Task affected: Modifying a patient's demographic information on their portal account – Impact : Less calls made to the clinic – Current state Patients must call the clinic to have their informations modified
Guest over 1 year ago in MYLE Portail Patient / Patient Portal 0 Received