Integration of Cheque Payment Processing

– Affected user(s):
The primary users affected are office staff. This issue is encountered by all office personnel involved in handling payments by cheque.

– Task affected:
The problem occurs during the payment processing workflow, specifically when adding cheque details to payment information in MYLE. This task is part of the billing and payment processing workflow.

– Impact:
This issue arises every time a cheque is received, which can be quite frequent. Implementing this idea would save considerable time for office staff, as they would no longer need to contact the support team to reopen invoices. This change would also improve the support team's efficiency by reducing their workload related to this repetitive task.

– Current state:
Currently, when a cheque is received, the office staff must contact the support team to reopen the invoice, which is a time-consuming and inefficient process for both parties.