Automating Status Changes for Telephone Appointments

Affected user(s):

• Doctors / MOA / Nursers

– Task affected:

• Management of appointment statuses in the calendar

• Automatic update of the status for telephone appointments

– Impact:

• Improved efficiency in tracking telephone appointments

• Reduction of manual errors in status changes

• Increased satisfaction for staff

– Current state:

• For this to be triggered automatically, the appointment status must be changed to a status where the patient is physically present in the clinic. The appointment status needs to be set to "In triage", "Triage Done", or "In waiting Room".

• However, for this type of appointment, the patient does not go through these stages. The only thing that can be done is to confirm the appointment.