– Affected user(s): People working at the reception for clinics with multiple sites in the same building
– Task affected: Confirm patient's presence using the Kiosk
– Impact : Clients have to buy multiple Kiosks to allow patients to confirm their presence
– Current state: They can only use the Kiosk for one clinic at the time, and patients who have an appointment on the other site complain that it's not working
– Competition consideration: N\A