Affected User(s):
The receptionist
The health professional who is supposed to see the patient after they sign the required documents
The administrative staff, who must monitor non-subscribed patients attending their first appointment at the clinic
Task Affected:
Ensure that non-subscribed patients visit the receptionist to sign necessary documents before sitting in the waiting room.
Impact:
Health professionals must ask patients whether they have signed the required documents, which causes delays in appointments and affects the flow for other patients in the waiting room.
Current State:
When this situation arises, the health professional has to send the patient back to the receptionist to sign the documents before proceeding with the appointment.
Competition Consideration:
N/A