Kiosk: Add an option to prevent patients from using the Kiosk to register their presence based on the service linked to their appointment

Affected User(s):

• The secretary staff, who must call the patient after they register their presence using the Kiosk

• The health professional, who requires the patient to sign forms before proceeding with the appointment

• The administrative team, who needs to ensure patients follow the proper protocol for specific types of appointments

Task Affected:

• Ensure patients sign consent forms or other required documentation before seeing a health professional.

Impact:

• This process delays the health professional’s schedule and causes longer wait times for patients.

Current State:

• The secretary staff needs to call the patient after they register at the Kiosk to remind them to sign the necessary documents.

• The health professional must then ask the patient to go to the receptionist to sign the required forms before the appointment can proceed.

Competition Consideration:

• N/A