Bad Debt Management for Private Billing

– Affected user(s):
Primarily clinic administrators and billing staff handling private bills.

– Task affected:
Managing unpaid private bills in the Aged Receivables section for clients who have left the clinic and whose balances are deemed uncollectable.

– Impact:

• Current process is inefficient and requires manual workarounds.

• Introducing this feature would save time, improve workflow efficiency, and reduce administrative burden.

– Current state:

• No existing feature to manage uncollectable debts. Users manually close invoices.

• The available documentation lacks guidance on handling uncollectable bills.