[Web Fax] Directory - Refining of the search engine

Improvement Request
Affected user(s):
Mr. Dan Earl-Gray, likely an administrative user or similar role. The issue is primarily encountered by users searching for contacts in the directory, particularly when using certain keywords such as "BC." The problem may affect multiple users but has been specifically reported by Mr. Earl-Gray.
Task affected:
The problem arises during contact lookups in the directory within MYLE, particularly when searching using broad keywords like "BC." Users need a refined search to avoid issues with ambiguous results, especially when there are many entries.
Impact:
The problem occurs frequently, as it limits users' ability to efficiently find contacts based on specific keywords. It significantly increases the time spent searching for contacts, which could lead to inefficiency and frustration for users. Improving the search function could save considerable time and improve the overall user experience.
Current state:
Currently, users, like Mr. Earl-Gray, face difficulties when searching for contacts with keywords such as "BC," as the system returns irrelevant results due to the volume of entries. The workaround suggested, using "Yukon" as a keyword, works because of fewer entries, but it is not a satisfactory solution.
Competition consideration:
No mention of competition solutions has been made.