Affected User(s): Administrators and office staff at Whatcom (Advance Rehabilitation Management Services Inc.).
Task Affected: Managing fax entries in MYLE’s centralized fax directory when sending faxes to multiple departments.
Impact: Reduces faxing errors, improves workflow efficiency, and minimizes misrouted faxes.
Current State: Users currently group multiple fax numbers under one entry, increasing the risk of sending faxes to the wrong department.