Affected Users:
Clinic users who need to share verification codes with patients.
Task Affected:
Providing patients with a fast and easy way to activate their Portal account.
Impact:
Patients currently need a code shared by a clinic staff member to activate their Portal account.
Current State:
Users must manually contact patients to provide the activation code, or instruct them to check their email or SMS. This process can be inconvenient and time-consuming for both staff and patients.
Competition Consideration:
N/A