[Patient Portal] Documents - Possibility to batch send documents to the patient portal

Affected user(s):

• Primarily administrative staff and physicians who are responsible for sharing documents or results with patients.

• This is a common issue experienced by most users involved in patient communication via the portal.

Task affected:

• The problem occurs during the workflow of sending documents or notes to patients through the MYLE portal.

• Specifically, it impacts the process of distributing multiple records at once, where each item currently triggers a separate notification.

Impact:

• The inability to batch records leads to a poor user experience for patients, who may receive multiple redundant email notifications.

• It also creates inefficiencies for staff who must send items individually.

• Frequency: Frequent, especially when multiple documents are shared in one interaction.