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Myle Customer Ideas Portal
Status Received
Created by Guest
Created on Dec 2, 2025

MYLE Patient Portal - Bidirectional communications - set time limit for patients to respond (keywords: maximum delay, days to reply)

Affected user(s):

  • Clinicians who use bidirectional messages with patients

Task affected:

  • Receiving patient replies

Impact:

  • It would prevent patients from keeping a conversation "open" until they have a random question to ask their MD months later.

Current state:

  • Patient can wait indefinitely before responding

  • Attach files