[ENCOUNTER NOTE] Consultation Requests - Transmit all urgency status on faxed and printed documents

Affected user(s):

• Primary users: Doctors creating and sending consultation/referral requests

• Secondary users: Triage staff, receiving physicians, and care coordinators who rely on referral urgency to prioritize patients

• Scope: Potentially affects all doctors using the consultation request feature and all patients associated with those referrals

Task affected:

• Context: Creating and sending consultation/referral requests within MYLE

• Workflow: During the referral creation flow, when the doctor selects and communicates the level of urgency

• Location in MYLE: Consultation request / referral module

Impact:

• Frequency: Occurs every time a “semi-urgent” or “normal” referral is sent

• Time impact: May lead to delays in patient care and additional manual follow-up or clarification by staff

• Overall impact: Patients may not be addressed with the appropriate level of urgency, which can affect clinical prioritization, care quality, and patient safety

Current state:

• Doctors can only effectively indicate urgency for “Urgent” referrals

• “Semi-urgent” and “Normal” referrals are sent without a clearly communicated urgency level

• Receiving teams may need to manually review details, make assumptions, or contact the sender for clarification

Competition consideration:

• No specific information provided about competing solutions addressing this issue