This is important because users need to display the clinic's private number on the forms for the Conseil Numérique, as the number for patients closes earlier and there is often a long wait to speak with someone. It is imperative that they display the line available for professionals, and not the patient line. They had a situation yesterday where a specialist was unable to reach the doctor who submited the request. The patient had to be hospitalised and the submitting physician was never reached, as the patient line was closed at the time. It is understandable that they do not want the private line to show up on patient documents. This beeing said, I know that the number on the forms can be manually modified before being sent, but this leaves place for errors if the doctor either does not know this or forget's to do it.