(Patient Chart) Memo - Visual color alerts (Red/Yellow) for Patient Memo pop-ups upon file access

Affected users: Primarily Medical Office Administrators (MOA) and reception staff during the appointment booking and patient check-in process.

Task affected: Occurs immediately upon opening a patient chart or during the appointment booking flow when the Memo pop-up appears. Currently, the black-on-white text is easily overlooked or dismissed.

Impact: Moderate to high. Important clinical or administrative instructions (e.g., "Patient requires an interpreter," "Outstanding balance," or "Behavioral alerts") are frequently missed because the current pop-up lacks visual urgency. Color-coding would ensure these critical notes are read before the user closes the window.

Current state: The Memo displays as a standard black-on-white pop-up. Users often close it by reflex without processing the content. There is currently no way to categorize memos by severity or visual importance.

Competition consideration: Most modern EMR/PMS systems use color-coded "sticky notes" or headers (Yellow for caution, Red for critical) to differentiate types of patient alerts.