Myle Customer Ideas Portal
Affected users: Clinic administrative staff (MOA) and healthcare professionals. This specifically protects patients who wish to share highly sensitive clinical information only with their treating professional.
Task affected: Appointment scheduling and viewing across all modules (Calendar, Daily Appointment List, and Patient Portal Management).
Impact: High. Patients may feel reluctant to use online booking if they know administrative staff—who they might know personally or who are not directly involved in their clinical care—can read sensitive reasons for consultation. Currently, there is a risk of perceived or actual privacy breaches when sensitive motives are displayed on shared screens at the reception desk.
Current state: All staff with calendar access can see the appointment subject. There is no option to restrict the visibility of the "Reason for Visit" field specifically for the patient's eyes and the assigned health professional only.
Proposed Solution: Implement a "Sensitive Information" toggle for online bookings. If activated, the subject remains masked (e.g., replaced by "Confidential" or a lock icon) everywhere in MYLE for non-clinical staff. Accessing the actual text would require the health professional's credentials or specific clinical permissions.
