Affected users: Any user (Clinics managers, Administrative staff, or Analytics power users) responsible for generating statistical reports or tracking clinic growth.
Task affected: Within MYLE Analytics, specifically in the "Detailed Appointment List" and "Custom Reports" modules. The user needs to filter or group data based on the very first clinical encounter recorded for a patient within a specific date range.
Impact: High. Currently, it is impossible to generate a report identifying "new patients seen for the first time" during a specific period directly within MYLE. This prevents clinics from accurately measuring patient acquisition and long-term follow-up trends.
Current state: No viable workaround exists within the tool. Users cannot distinguish between a patient's first-ever visit and a subsequent follow-up without manual, external data manipulation (e.g., exporting all historical data to Excel and performing complex sorting), which is time-consuming and prone to error.
Competition consideration: Standard analytics platforms usually offer "First Occurrence" or "Acquisition Date" metrics to track new user/patient entries.