Affected users: All clinical and administrative staff (MOA) booking appointments from a patient file.
Task affected: Within a patient file, when clicking the "Appointments" button, selecting a clinician and a specific service, then clicking the "unnamed button" to display all available slots.
Impact: Moderate confusion and productivity loss. The blue bubbles display incorrect service names (mismatched with the assignment rules) instead of the selected service. Although clicking the bubble reveals the correct service is technically selected, the visual discrepancy forces users to double-check every entry to avoid booking errors.
Current state: Users must ignore the displayed text on the bubbles and manually validate each selection, or avoid using the "unnamed button" view entirely to ensure accuracy.
Competition consideration: N/A
See this thread in Google Chat for more details: https://chat.google.com/room/AAAAK3Am9c4/4fm8c71220Q/4fm8c71220Q?cls=10