Myle Customer Ideas Portal
Affected users: Multi-file Portal account holders (e.g., parents managing their children's profiles) and MOAs/secretariat staff who bear the administrative burden of correcting mistaken bookings.
Task affected: Patient Portal — Online booking workflow ("Book an appointment" or "Emergency appointment").
Impact: High frequency of booking errors. Main portal holders frequently book appointments for their dependents under their own name by mistake. This leads to a high volume of incorrect schedules, requiring clinic staff to manually contact patients, explain the process, and reassign appointments to the correct charts.
Current state: Although a profile selection option exists within the portal, patients miss it or do not understand they need to select the correct file as the very first step. The current workaround is entirely manual, relying on clinic staff to identify errors and do phone/message follow-ups to educate patients.
Competition consideration: N/A
