Prompt patients to report to the reception desk at the MYLE Kiosk when demographic information is outdated

Affected users: Patients checking in via the MYLE Kiosk (particularly elderly or non-tech-savvy patients) and Medical Office Assistants (MOA/receptionists).

Task affected: Patient check-in process at the MYLE Kiosk during the demographic information validation step.

Impact: High. Requiring patients to manually update their demographic details directly on the kiosk screen leads to data entry errors, prolonged check-in times, and frustration—especially for older patients. This slows down kiosk throughput and increases the risk of inaccurate patient data in MYLE.

Current state: The MYLE Kiosk currently prompts patients to update their outdated information directly on the touch screen. There is no option to bypass this step by redirecting the patient to speak with a front-desk receptionist instead.