Affected users: Medical Office Assistants (MOAs) and clinicians, specifically reported by an MOA at Clinique Santé Médic.
Task affected: Printing clinician daily/weekly schedules from the MYLE agenda module.
Impact: Schedules are printed almost daily. The lack of visible appointment modality (e.g., in-person vs. phone/telehealth) causes uncertainty for clinicians regarding how to conduct consultations, leading to potential delays and workflow inefficiency.
Current state: MOAs either manually write the modality on the printed paper schedule or adjust service names to include the modality.
Category: DME MYLE
Primary Beneficiary: Healthcare Professional