Myle Customer Ideas Portal
Affected users: Billing agents.
Task affected: Initiating a billing claim from MYLE to ClinicAid (specifically for BC clinics). Currently, the system automatically pulls up to 3 of the oldest/active diagnostic codes from the patient's clinical note assessment.
Impact: This behavior adds unnecessary steps to the billing workflow. It forces billing agents to perform extra manual manipulations on almost every claim to remove irrelevant codes (for example, when only billing code 98990 and its specific DX code are required). This decreases efficiency and wastes valuable administrative time.
Current state: As a workaround, billing agents must manually delete the extra auto-populated diagnostic codes one by one within the claim before submitting it.
Competition consideration: N/A
