Myle Customer Ideas Portal
Affected users: Healthcare Professionals (Doctors and Nurses).
Task affected: Writing and editing medical notes within MYLE EMR.
Impact: Occurs frequently. Losing clinical data during note creation causes significant frustration and time loss for medical staff, delaying patient care.
Current state: Users do not have a user-facing recovery option in the application. The current workaround is calling customer support every time data is lost so that the technical team can attempt to retrieve the missing information.
Competition consideration: Competitor Medesync currently offers a cache memory feature that allows users to independently recover lost note data.
