Myle Customer Ideas Portal
Affected users: Medical Office Assistants (MOAs) and secretarial staff managing patient attendance and daily schedule fill rates.
Task affected: Patient Attendance (PA) list module — Status column. Specifically, viewing cancelled appointment entries ("Canceled By Personnel" or "Cancelled By Patient").
Impact: Lost time and scheduling inefficiencies. MOAs waste significant effort constantly switching between the PA list and the provider calendar to verify whether a cancelled time slot remains vacant, increasing the risk of leaving unassigned slots open.
Current state: MOAs must open the provider's schedule/agenda in parallel for each cancellation in the PA list to manually verify if the corresponding time slot was rebooked or remains available.
Competition consideration: N/A
