Affected users: Healthcare professionals creating a CRDS request in MYLE.
Task affected: Saving or approving a medical note (or closing the patient file) while actively filling out a CRDS referral form.
Impact: Occasional, but results in high productivity loss. If the user saves or approves the clinical note or close the patient file before saving or sending the CRDS form, all entered CRDS data is wiped, forcing the physician to restart the entire form from scratch.
Current state: Physicians must manually start the CRDS form all over again when this occurs, leading to frustration and lost clinical time.