Affected users: Physicians.
Task affected: Reviewing and acknowledging CRDS priority modification notifications in MYLE where a red badge remains until the user clicks "Retirer".
Impact: High hesitation and lost time for physicians who fear that clicking "Retirer" will cancel or remove the CRDS request itself.
Current state: Physicians frequently contact support to confirm whether it is safe to click the button, or they hesitate to clear the red badge.