Myle Customer Ideas Portal
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Status In Review
Categories MYLE DMÉ / EMR
Created by Guest
Created on Feb 5, 2024

RELATED IDEAS

Notifications - Make it more obvious when a patient confirms or cancels an appointment from a notification

– Affected user(s): Users who look at MYLE calendar

– Task affected: managing appointments

– Impact : Users would see at a glance if a patient confirmed or cancelled an appointment from a notification

– Current state Users must go in appointment notes

  • Attach files
  • Guest
    Apr 16, 2025

    Renaud-Ligneaut-Gagnon of "stmarys" would like the appointment time to appear in the cancellation notification.

    Reply
  • +5
3 MERGED

COMMUNICATIONS/NOTIFICATIONS: Add an option for users to receive a notification in the Messages section or as a pop-up when a patient cancels an upcoming appointment from their Portal account, or via the notification sent 72 hours before the appointment. Additionally, include a mandatory section requiring patients to enter or select a reason for canceling the appointment before the cancellation is completed, so the clinic can be informed and follow up for rescheduling if needed.

Merged
Affected Users: Administrators and secretaries responsible for assisting health professionals with their schedules. Task Affected: Being promptly informed when an appointment is cancelled, along with the reason for the cancellation (e.g., scheduli...
Guest 4 months ago in Gestion de la Clinique / Clinic Management 0 In Review
1 MERGED

Clinicians would like to be able to receive a notification when a patient cancels an appointment from his portal account.

Merged
Mrs Julie Bouchard would like to receive notifications in MYLE when patients cancel their appointment with her, from their portal account. She claims this could avoid her only finding about it when she looks at her calendar tab, which she says she...
Guest 27 days ago in Professionnel de la santé / Heathcare Professional 0 In Review
4 MERGED

Notification in communicaiton when appointment is cancelled by patient ( SMS - EMAIL )

Merged
Affected user(s): MOA / Doctors Task affected: Many patients cancel appointments without notification, leaving availabilities open. Impact: Without notifications, MOA cannot refill the availabilities with new appointments. Current state: Availabil...
Guest almost 2 years ago in MYLE DMÉ / EMR 0 In Review