Medesync have this feature that was very well loved.
Why would users use this feature:
Discretion: When discussing sensitive info on the phone, it's not always possible to be discreet (discussing about medication, prescriptions, exam request, results etc).
Multi-tasking: Could send a message to a doctor while a patient is on the phone (example: Secreaty sends a message to a doctor: "Please resend X form to Y").
Time sensitive issues: Example: Patient is calling from a pharmacy saying that there's no prescription for him. Secretary can notify the doctor right away.
Specific use case: A walk-in patient comes in. Secreaty can notify all doctors to check if anyone can take the patient between 2 appointments
Clinic Leblanc+Savaria was using this feature a lot in Medesync. Can provide more info if needed
Medesync have this feature that was very well loved.
Why would users use this feature:
Discretion: When discussing sensitive info on the phone, it's not always possible to be discreet (discussing about medication, prescriptions, exam request, results etc).
Multi-tasking: Could send a message to a doctor while a patient is on the phone (example: Secreaty sends a message to a doctor: "Please resend X form to Y").
Time sensitive issues: Example: Patient is calling from a pharmacy saying that there's no prescription for him. Secretary can notify the doctor right away.
Specific use case: A walk-in patient comes in. Secreaty can notify all doctors to check if anyone can take the patient between 2 appointments
Clinic Leblanc+Savaria was using this feature a lot in Medesync. Can provide more info if needed