Doctors find the production of medical attendance certificates too slow. For now, they have to produce the attendance slip, index it, and send the document to the patient portal. They wish for a way to automatically generate and send to the portal an attendance slip containing all the relevant information.
Affected users: Doctors mostly
Task affected: Production of medical attendance certificates
Impact: All appointments where patient request one such certificate
Current state: Manually produce the slip, index it in the patient file, send the slip to the patient with the portal