Reversing Appointment Note Order for Improved Readability

Affected user(s): Nurses - generally MOA, sometimes doctors

Affected task: Reviewing appointment notes

Impact: Improved readability, reduced confusion for users.

Current state: Currently, appointment details containing a lot of information are read from bottom to top. Mrs. Neher confirms that it would be more user-friendly and less confusing if we reverse the order to ensure reading from top to bottom.