Affected user(s):
MOA and administrative staff.
– Task affected:
Entering and managing check payments for bills.
– Impact:
Improved efficiency and reduced need for support intervention when managing check payments.
– Current state:
Currently, when users select the "Check" payment option, there is no section to enter the check number directly into the billing window. As a result, users must email support to reopen the bill and add the check number, which is time-consuming and inefficient. Adding a section to input the check number when "Check" is selected would streamline the process and enhance user convenience.