– Affected user(s): Anyone who receives fax and sends it back to the recipient
– Task affected: Faxing documents
– Impact : It would save time by not having to attach the document to the patient file manually before sending
– Current state At present, once the fax has been sent back to the sender, it is not possible to keep a record of it directly in the patient file. If she saves the fax in the patient file, she doesn't have the option of sending a template reply to the sender; she has to annotate the fax, which is not practical and does not look professional according to the client.