– Affected user(s) : Admins and secretaries that need to who need to inform patients if they have to sign a consent form or share preparation documents with them before their appointment.
– Task affected : The main task affected is sending preparation documents by e-mail to our patients for certain treatments, when they will be doing so for the first time.
– Impact : A daily inefficiency for their team and, at times, an inconvenience for patients.
– Current state : A member of their team always has to open each appointment one by one (since many of our team members add appointments every day) on a daily basis to make sure that the consent form doesn't need to be sent to the patient.
– Competition consideration : N/A