Integrate link for inbound calls to open the patient file

– Affected user(s): administrateurs, de personnel de bureau

– Task affected: communicating with patients

– Impact : every time a patient calls in they have to take the information and look up the patients themselves

– Current state: there is no workaround

– Competition consideration: unknown.

Some softwares have the ability to open a file/account based on the inbound call number. Client would like us to integrate such a functionality.