– Affected user(s): All staff, especially receptionists, need to address the errors.
– Task affected: When patients create their own portals, this notice can help reduce mistakes and save time for reception staff.
– Impact : Patients are making many mistakes, which is slowing down the reception staff.
– Current state : Currently, patients fill out the portal form with names that differ from those on their health cards.
Also requested by pcm.
The ability for patients to edit their own information from their portal account (name, health card number) in case of error would be beneficial to not slow down clinic operations.