Myle Customer Ideas Portal
They should be able to click on that option, and a small window should open where they can see the notifications. They should then be able to checkmark them to inform other users that someone has already contacted the patient.
The notification should include:
Patient's name
Health card number
File number
Phone number from the patient file
Date of the cancelled appointment
Service for the cancelled appointment
Time the appointment was cancelled
So they can call the patient as soon as possible to book a new appointment.
Affected user(s):
All users, from secretaries who book the appointments to doctors who see empty spaces in their calendar.
Task affected:
Monitoring appointments cancelled by patients and quickly taking action.
Impact:
Users are not informed when a patient cancels their appointment.
Current state:
There are no notifications to inform users when an appointment is cancelled. Users need to scroll through the calendar to find cancelled appointments and check them one by one to determine whether the cancellation was made by the patient or personnel.
Competition consideration:
N/A
