Patient portal: Warning message when a patient cancel an appointment to contact the clinic to reschedule

– Affected user(s): MOAs

– Task affected: Appointment cancellation function in the patient portal.

– Impact : The client would like to add an automatic warning message to patients when they cancel an appointment. The warning message would be personalized by the clinic, inviting the patient to contact the clinic to schedule a replacement appointment. This would ensure better appointment management and encourage patients to take the initiative in scheduling a replacement.

– Current state MOAs have to contact the patients to schedule a replacement appointment.