Affected users: All users
Task affected: In case of interaction with a patient who exhibit abusive language/behaviour toward a provider and staff member, the client would like to make it abundantly clear that there have been events of this nature to make it known to all staff/providers and to document the escalation, in order to proceed with dismissal of this patient from the provider's practice.
Impact: When dealing with abusive behavior from patients.
Current state: The client uses memos