Myle Customer Ideas Portal
Affected user(s):
The users affected are primarily physicians and nurses.
The issue mainly concerns clinical staff who need to communicate with or about patients while referencing their medical history.
It appears to impact most users engaged in clinical workflows involving messaging.
Task affected:
The problem occurs when users are composing a new message within MYLE.
Specifically, it affects the ability to easily reference or review the patient's medical summary while writing the message.
This occurs in workflows such as clinical communication, patient updates, or care coordination.
Impact:
This is a frequent task for clinicians, especially during busy clinical hours or when following up with colleagues.
Allowing the medical summary to open alongside the new message, or having the new message in a popup, would save several seconds to minutes per message by reducing back-and-forth navigation.
The current process creates friction in workflows and may lead to communication errors or omissions due to limited access to patient context during message writing.
Current state:
Currently, when a user starts a new message, they lose visibility of the medical summary unless they navigate back, which interrupts their workflow.
There is no way to simultaneously view or interact with both components, limiting efficiency and potentially increasing cognitive load.
Competition consideration:
Some competing platforms offer contextual messaging where clinical notes or patient summaries remain visible while composing messages.
Others provide popup-style message windows that overlay the current view, allowing easier reference to patient data without losing workflow continuity.
