Affected user(s):
The affected users are primarily administrative staff, schedulers, and possibly clinicians who manage group appointments (e.g., for children or recurring sessions).
This issue specifically affects those who handle data entry and follow-up for group scheduling.
The problem appears to impact all users who work with group appointment bookings, especially when errors occur.
Task affected:
The issue arises during the scheduling and management of group appointments, particularly when they are entered incorrectly or require changes afterward.
This task is part of the appointment management workflow in MYLE, specifically in areas involving recurring group sessions.
Impact:
Group appointments often involve recurrence, so a single data entry error can multiply across many sessions and patients.
Currently, there is no way to edit or delete these appointments after creation, which leads to inaccurate records in patient files.
The only workaround is marking the appointment as "Cancelled by staff," which does not reflect the actual nature of the mistake and still leaves a misleading trace in patient records.
Unlike individual appointments (where a patient can be removed), group appointments are rigid. This limits data accuracy and creates administrative inefficiencies.
Adding a new appointment status like "Error" could help clarify the situation and prevent confusion in clinical and reporting contexts.
Current state:
Users are unable to modify group appointments once entered.
Mistakes cannot be corrected or deleted, only marked as canceled, which still displays them in patient files.
No functionality exists to remove a patient or group from such appointments after creation, unlike in individual appointment workflows.