Affected user(s):
Health professionals who receive results and need to send tasks to administrators or MOAs for unlinked patient results.
Task affected:
Creating a task related to unlinked patient results.
Impact:
Increased time and number of clicks required to create a task for unlinked patient results.
Current state:
When users receive unlinked patient results in MYLE, they must notify a member of their administrative or MOA team so they can either contact the lab to report the error or create a patient file and link the result.
Currently, from the unlinked patient result, users must leave the RESULTS tab, navigate to the COMMUNICATIONS tab to create a new task, and switch back and forth between the result and the task to copy/paste the necessary information so the agent can locate the result and take the appropriate actions.
Competition consideration:
N/A