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Myle Customer Ideas Portal
Status Received
Created by Guest
Created on Dec 20, 2025

RESULTS: Add an option to send a task directly from unlinked patient results, including a link or automatically populated information to help locate the result in the RESULTS tab.

Affected user(s):
Health professionals who receive results and need to send tasks to administrators or MOAs for unlinked patient results.

Task affected:
Creating a task related to unlinked patient results.

Impact:
Increased time and number of clicks required to create a task for unlinked patient results.

Current state:
When users receive unlinked patient results in MYLE, they must notify a member of their administrative or MOA team so they can either contact the lab to report the error or create a patient file and link the result.
Currently, from the unlinked patient result, users must leave the RESULTS tab, navigate to the COMMUNICATIONS tab to create a new task, and switch back and forth between the result and the task to copy/paste the necessary information so the agent can locate the result and take the appropriate actions.

Competition consideration:
N/A

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