Myle Customer Ideas Portal
Automatically send an email notification or in-app alert to the clinic each time a patient books an appointment through the portal. This helps staff review new bookings to ensure the service, provider, and reason for visit are correct, preventing scheduling errors.
Although I have already suggested using Service Descriptions, Service Alerts, making service names clear about what the appointment is for, making the step of adding a description mandatory, and using personalized messages in notifications, the clinic has indicated that having this automatic notification feature would still be beneficial.
Administrative staff, front-desk personnel, and clinic managers.
Primarily impacts administrative and office staff, but indirectly benefits clinicians.
This issue affects most clinics using the patient portal for online booking.
Occurs during the appointment booking workflow in the MYLE patient portal.
Specifically impacts the scheduling and validation process after a patient books an appointment online.
Reduces scheduling errors, prevents inappropriate bookings, improves operational efficiency, and enhances patient satisfaction.
Staff must manually monitor the MYLE schedule to identify new portal bookings.
Errors (wrong appointment type, incorrect provider, or inappropriate reason for visit) are often discovered only at the appointment, wasting time for both patient and clinician.
