PORTAL: Automatic hyperlink to Emergency Appointments when regular slots are unavailable.

Affected users: Patients seeking urgent care when regular schedules are fully booked.

Task affected: Navigation within the Patient Portal during the booking process.

Impact: Moderate. When no regular appointments are available, patients often become frustrated, call the clinic (increasing phone volume), or give up. Currently, navigating from a "No availability" screen back to the "Emergency" section requires multiple clicks and knowledge of the portal layout.

Current state: The user receives a message stating there are no availabilities and must manually restart the process or navigate to a different section to find emergency slots.

Proposed Solution: Add a direct hyperlink or button (e.g., "Check Emergency Availabilities") on the "No availability" result screen. This would redirect the patient directly to the Emergency/Walk-in booking section of their portal account, reducing clicks and phone inquiries.