Affected users: Physicians and Medical Office Assistants (MOA) who manage patient follow-ups and laboratory results.
Task affected: Managing patient results directly from the "Results" tab within the patient file.
Impact: High. The current discrepancy between the "Documents" and "Results" views causes interface confusion and increases the risk of overlooking critical follow-up tasks. It slows down the administrative process by requiring extra navigation steps.
Current state: Unlike the "Documents" section, the "Results" grid lacks direct action columns for tasks and annotations. Currently, users must fully open each individual result to add an annotation or create a task, whereas they can do this directly from the list view in the documents section. This inconsistency leads to double-handling and potential omissions.