Myle Customer Ideas Portal
Affected users: Clinic administrators and healthcare professionals (physicians, nurses, specialists).
Task affected: Within the MYLE EMR, specifically when a clinical note is created in a patient's file while they have an active appointment on the schedule, the status of the appointment is changed without informing the provider associated with the appointment.
Impact: High frequency. When a user (e.g., an admin or a different professional) opens a note to prepare a file, the appointment status automatically switches to "In Triage". This misleads the assigned provider into thinking the patient is already being seen, causing patients to wait 30–40 minutes past their time and leading to significant patient dissatisfaction and scheduling errors.
Current state: Users must manually revert the appointment status back to the correct state in the agenda. There is currently no way to prevent this trigger, which forces teams to rely on verbal communication or constant manual monitoring to correct the software's automated actions.
