Affected users: All clinical and administrative staff (Physicians, Nurses, and MOAs) within the clinic who manage patient follow-ups and preventive screenings.
Task affected: The process of creating or updating a Patient Recall. Specifically, the step where the user selects the interval frequency from the standard dropdown menu.
Impact: Moderate frequency, but high impact on data integrity. The clinic frequently receives cervical screening reports and clinical recommendations requiring a 9-month follow-up. The absence of this preset option leads to manual date overrides, increasing the risk of administrative errors and reducing efficiency during high-volume charting.
Current state: Users must select an incorrect frequency (e.g., 6 or 12 months) and then manually calculate and adjust the due date, which is a prone-to-error workaround.