Affected users: Physicians, nurses, and any healthcare professionals conducting telehealth consultations within MYLE.
Task affected: During the pre-session setup screen (video preview) before launching or joining a telehealth video call with the patient.
Impact: High impact on privacy and professionalism. Without a background blur option, clinicians working from home or shared clinic spaces face significant confidentiality risks, as sensitive environments or personal items might be visible to patients.
Current state: No available workaround within MYLE. Clinicians must physically alter their surroundings or rely on external third-party virtual camera software, which complicates the technical workflow.
Competition consideration: This is a standard privacy feature found in major video conferencing platforms like Google Meet, Microsoft Teams, and Zoom.