Affected users: Mainly physicians, though clinic administrative staff can also be affected when handling these documents.
Task affected: When generating and auto-populating CNESST forms within the patient's medical record. The issue occurs because the clinic has configured a custom/personalized address in the MYLE Site settings (to add specific text instructions like floor or suite numbers), which breaks the standard mapping required by the CNESST form template.
Impact: Every time a CNESST form needs to be generated, the system produces an incorrect or broken address display. While the exact frequency depends on the clinic's volume of CNESST cases, it causes layout issues and requires manual verification.
Current state: Users have to manually delete the broken auto-populated address text and re-type the correct clinic address layout directly inside the CNESST form fields each time.