Affected users: Healthcare professionals (Physicians and Nurses) who use CW.
Task affected: The patient registration process via the self-service kiosk and the subsequent clinical consultation in the EMR.
Impact: Occurs multiple times a day for every patient requiring CW access. Clinicians experience a friction point and a loss of consultation time because they must manually ask for and record consent during the medical appointment instead of focusing entirely on clinical care.
Current state: Clinicians currently manage this manually during the face-to-face consultation, which disrupts their regular workflow. There is no automated workaround at the clinic's front-end entry point.